Information Centre
Policies, answers and resources for veterinarians, wholesalers, retailers and pet owners who work with Vero Animal Health.
Frequently Asked Questions
Ordering, minimums, shipping times, documentation, returns and who can buy from us.
Read the FAQBecome a Dealer or Distributor
Requirements and application form for wholesalers, distributors, retailers and veterinary clinics.
Apply for an accountShipping Policy
F.O.B. terms, carriers, delivery times across Canada, freight charges and damaged-goods claims.
View shipping policyTerms and Conditions
Terms of sale and website use: orders, pricing, payment, returns, warranty and limitation of liability.
Read the termsPrivacy Policy
How we collect, use and protect personal information under Canadian privacy law (PIPEDA).
Read the privacy policySecurity Policy
How we protect your data, payments and account, and how to report a security concern.
Read the security policyCan't find what you're looking for?
Our team answers within one business day, Monday to Friday, 8 AM – 6 PM Eastern.