Frequently Asked Questions

We sell to licensed veterinarians and veterinary clinics, wholesalers and distributors, retail outlets, cooperatives, buying groups and livestock producers. Some products (sterile medical devices, sutures and staplers) are restricted to veterinary professionals. Pet Essentials products are also available to retailers for resale to pet owners.

Complete the dealer / account application or email info@veroanimalhealth.ca with your business name, licence or registration number and shipping address. Accounts are typically approved within two business days.

Most products are sold by the box or case; there is no minimum order value for approved accounts. Volume and pallet pricing is available for wholesalers and distributors — ask your sales representative.

Yes. Use the contact form or call 289-813-0159 with the products and quantities you need and we will send a written quotation, usually the same day.

In-stock orders ship within 2 business days from our Mississauga, Ontario facility. Delivery within Canada typically takes 2–5 business days depending on the province; the Yukon and Northern Territories may take longer.

Yes — we can ship your order anywhere in the world. International shipments are quoted individually and the buyer is responsible for duties, taxes and import permits. See our Shipping Policy for full terms.

Inspect every delivery on arrival and note any damage on the carrier's delivery receipt. Report damage or shortages to info@veroanimalhealth.ca within 48 hours with photos and your order number, and we will arrange a replacement or credit.

Our products are manufactured under the same quality management system used by our sister company, Biotronix Healthcare, for human-health devices. Product-specific regulatory documentation, certificates of analysis and technical data sheets are available on request.

Yes. We build custom procedure trays to your protocol — instruments, drape fenestration, gown size, gauze and suture selection. Send us your current pack list or preferred configuration and we will quote a sterile, single-use pack. Learn more under Veterinary Surgical Packs.

Our syringes, needles, IV administration sets, infusion sets and flush syringes are latex-free and DEHP-free. Latex status for every product is stated on its page and its technical data sheet.

Products in brand-new, resalable condition with original packaging may be returned within 10 days of purchase with a return authorization number; the product cost is reimbursed and return shipping is the buyer's responsibility. Sterile products with broken seals, custom packs and special-order items are not returnable. Details are in our Terms and Conditions.

Monday to Friday, 8:00 AM to 6:00 PM Eastern Time. We are closed on weekends and Canadian statutory holidays. Email is monitored throughout business hours.

We follow Canada's PIPEDA requirements and industry-standard security controls. Read our Privacy Policy and Security Policy for details.